As a free service to all Federal student loan recipients Charter College has a team of Education Loan Specialists (ELS) that are continuously monitoring and connecting with every single student who borrowed loans that has left Charter College – whether they graduated or withdrew. They meet with students for Exit Counseling upon graduation or withdrawal to discuss loan amounts and repayment options. The ELS is an advocate for students. The ELS will listen to the student’s situation, and counsel them on available repayment options for their loans. They will assist students in collecting proper documentation, provide instruction and assistance completing required forms, and even conference call the actual Federal student loan servicers with the student to aid in resolving their account.
For Washington State residents seeking information and resources about student loan repayment or seeking to submit a complaint relating to your student loans or student loan servicer, please visit www.wsac.wa.gov/loan-advocacy or contact the Student Loan Advocate at email@example.com.